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Health Insurance Exchange Applications: We can do better

By Amy | May 17, 2013

 

Portion of health insurance application form released by the Obama administration in April 2013New health insurance applications are being promoted by the Obama administration as a major step in improving access to the new health exchanges created by the Affordable Care Act (ACA). And while we’re happy to see refinements to the original application, we’re left wondering if the administration could do even more.

We applaud efforts to reduce the length of the 21-page application; the new form is broken down into 3 shorter, more manageable applications (you select the form that applies to you based on your marital and employment status). But we think further efforts could really revolutionize the arduous task of filling out health insurance forms.

What’s needed is a closer look at the user experience:

  • Where are people getting confused or frustrated?
  • How long does it really take to fill out the form correctly?
  • How can the design, layout, format, structure, and language be improved?

It’s logical to think that making a long form shorter would make it easier to fill out. But if usability and plain language are left out of the process, users will continue to struggle — adding yet another unnecessary barrier to accessing affordable health care. We would love to see this form (and all forms!) tested with intended users.

We encourage you to take a look at the forms for yourself:

And check out the Kaiser Health News blog post, which so far is our favorite take on the new form.

 

Reflections on TEDMED 2013 and Hopes for TEDMED 2014

By Ana Tellez | May 1, 2013

 

The following is a guest post by Dr. Ivor Braden Horn, a board-certified pediatrician and leading thinker on how social media and mobile health technology can be used to improve health outcomes in underserved populations. She is an NIH-funded investigator whose research interests focus on health care communications and child health disparities.

TEDMED logo

The power of TEDMED on stage is the use of storytelling to illuminate the connections between very different disciplines and perspectives. The secret superpower of TEDMED is what happens when the people in the room get together and turn those connections into real world solutions to the most complex issues in health care. With that in mind, I want to share my three favorite TEDMED 2013 moments — two from the stage and one from conversations I had with delegates.

1. “People can and should lead the change they want to see in their communities.” — Dr. America Bracho, a Venezuelan-born physician who serves as Executive Director of Latino Access in Santa Ana, California

Dr. Bracho’s powerful presentation on the first night of TEDMED was a reminder that the patient and community need equal seats at the table when we are discussing healthcare solutions. The message that community members can lead health behavior change where they live and work is nothing new; it’s always an inspiring story that makes us feel great. However, we need to translate that understanding of grassroots advocacy and participation into the development of cutting edge technology and healthcare design.

For TEDMED 2014, I’d like to see the TEDMED team tackle the next step questions:

  • What can we learn from the expertise of the successful community health worker program that can be translated into the future digital health age?
  • How can we create a culture of adoption in underserved communities to utilize technology to manage health?
  • How do we engage the community in the design and innovation process?

2. “Patients come in with a story, and physicians try to translate it.” — Pritpal Tamber, physician member of the TEDMED editorial team, describing the essence of Sally Okun’s talk

As a pediatrician, I don’t expect my patients to use the same words to describe their symptoms that I would use. A five-year-old child with asthma may describe difficulty breathing as feeling like a fish out of water or chest tightness as someone squeezing them really hard. Sally Okun, Vice President for Advocacy, Policy, and Patient Safety at PatientsLikeMe and the first nurse speaker on the TEDMED stage, gave voice to the notion that maybe health literacy isn’t about patients understanding our medical jargon — maybe it’s about us learning to translate what we say into our patients’ terms.Medical Communication Collage, TEDMED 2013

3. Finally, the culmination of this year’s TEDMED event for me was the Great Challenges Program that allowed the delegates to become the storytellers using AND, BUT, and THEREFORE to create our own narratives. I participated in the Medical Communication small group discussion. During that session, we asked the question, “How can technology enable patients to tell their stories more effectively?” 

That question is true for all patients, but especially those suffering most from the failings of our health care system — minority and underserved populations, whose voices, sadly, continue to be missing from the TEDMED stage.

My advice for TEDMED 2014: Let’s have more under-represented minority voices on the stage, in the room, and on the program development team. It’s time to make the connection.

It’s Easy Bein’ Green (If Your City Is Built That Way)

By Kat Good-Schiff | April 29, 2013

Northampton Bikeway, Northampton MA

The CommunicateHealth conference room was recently the scene of a live webcast of TedMed, a conference of innovative ideas about health and healthcare. One of the speakers was Oklahoma City mayor Mick Cornett, who spoke about his city’s move from one of the “fattest” cities in the country to one of the “fittest.”

What we liked best about Mayor Cornett’s speech was that he highlighted a two-part approach to fitness and health. One is the individual action of getting more exercise. The other happens on the community level. For example, a temporary sales tax increase is funding new sidewalks and other infrastructure to improve quality of life in Oklahoma City.

At CommunicateHealth’s Northampton office, we are lucky to live and work in a “green” city. It’s clear that many good-for-the-earth activities — picking up trash by bicycle, eating locally grown veggies — are also good for our health.

Thanks to our city’s pedestrian-friendly design, 14% of Northampton’s workforce walks to work. At CommunicateHealth, we’re even ahead of the curve! Here in the Northampton office, 36% of us regularly walk to work (and 18% regularly bike). And now that spring is here, being green is even easier.

So dust off your bicycle, or get out and use those sidewalks! Here’s to your health.

CommunicateHealth President Is “40 under Forty!”

By Blythe | April 26, 2013

Stacy Robison holding a white board that says "health!"

Another big kudos to our president and co-founder Stacy Robison for her recognition this year as one of the top 40 young professionals in Western Massachusetts. Each year, BusinessWest honors outstanding young business, civic, and non-profit leaders with the “40 under Forty” title.

Working at various health agencies, Stacy saw the need for clearer health communication first hand. “I started rewriting things,” she told the BusinessWeek team, “and pretty soon other people were sending me their fact sheets and brochures, asking if I could rewrite and translate them into plain language. It was obvious there was a huge need, and that’s how this business was born.”

The rest of us at CommunicateHealth are proud to have such an inspiring and pioneering president — and thrilled that BusinessWeek has noticed her innovation, as well. Congratulations, Stacy!

Read the full piece on Stacy in BusinessWest.